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Refund & Exchange Policy

Shadesofshine.in does not offer exchange or refund in case of a change of mind of the customers. Any exchange will only be born by us if the mistake is from our end and supported by proof from the customers.

 

ORDERS ONCE PLACED CAN NOT BE CANCELLED UNDER ANY CIRCUMSTANCE. 

We do not accept returns or exchanges unless the item you purchased is defective.

In case of damaged goods, the amount will be refunded, provided a full video proof from opening the seal of the package till the end with no cuts, no filter and no editing.

Without the proof, arthjewels.com will be in no position to process the refund.

No claims will be entertained without any proof.

Note: No Refund and Exchange will be considered in case of size issues.

Conditions for Exchange

  • The exchange of the damaged products will be done according to the availability of the product, in case the product is not available the customer can either wait for the stock or ask for an exchange of product.  
  • No cancelations will be initiated while the order is still in transit.
  • No cancelations will be initiated if the reason being delay in delivery since we have no control over the courier services.
  • No cancelations will be initiated if the order is processed as usual. 

Please note the following exceptions to our exchange policy:

  • Discounted items, and sale times are final and cannot be returned or exchanged
  • Sale items are non-exchangeable
  • if the shipping cost has to be borne by us,  the cost should not exceed 80/-  (the shipping charges will only be borne by us if the mistake is from our end provided with proof)
  • There will be no exchange or  if the product has already been used by the customers. 

  •  If the package is lost or misplaced due to the incorrect/incomplete address, shades of shine will under no circumstance be responsible and under no circumstance will initiate any kind of refund.

  • If the customer rejects a prepaid order at the time of delivery, Shades of shine will be under no obligation to provide any kind of refund and shipping cost will be borne by customer for 2nd attempt

  • The damage or loss of Zirconia stones is not covered under our exchange, refund, and replacement policy.

  • IMPORTANT: If the package is returned due to the customer’s fault (wrong/incomplete address/contact details), only 50% of the amount will be refunded within 15-20 days. 

Note: If the customer fails to report within 24 hours after receiving the products no refund or exchange will be initiated.

 

Need help?

 

Contact us at 8828280111 (Monday to friday) ( 11am to 7 pm ) for questions related to refunds and returns